How to File an Ethics Complaint
How to File an Ethics Complaint Against a REALTOR
If you need to file an ethics complaint against a REALTOR, the Waco Association of REALTORS provides a clear, fair process for reviewing concerns. REALTORS voluntarily agree to follow a strict Code of Ethics that goes beyond what the law requires, and the association takes alleged violations seriously. This page explains your options and walks you through the steps so you can move forward with confidence.
REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics .
If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS®
TREC:
How to File a Complaint: If you feel there has been a violation of The Real Estate License Act (law), or TREC rules, you have the right to file a complaint with TREC .
www.trec.texas.gov/public/how-file-complaint
Texas Association of Realtors:
Resources to file an Ethics Complaints: www.texasrealestate.com/members/legal-and-ethics/ethics/ethics-complaints
When You Can File an Ethics Complaint
You may file an ethics complaint if you believe a REALTOR has violated one or more Articles of the Code of Ethics. The Code covers honesty, fair dealing, and professional conduct toward clients, customers, and the public. If your concern involves the Code rather than state law, the local association of REALTORS is the right place to begin the process.
Ethics Complaints Versus License Complaints
It is important to understand the difference between an ethics complaint and a complaint to the Texas Real Estate Commission. An ethics complaint addresses violations of the REALTOR Code of Ethics and is handled by the association. If you believe a real estate license law or TREC rule has been broken, that type of complaint is filed separately with the state. Knowing which path fits your situation helps your complaint reach the right place quickly.
Steps to File Your Complaint
To begin, gather any documents, communications, and details that support your concern. Then contact the association office, which can provide the proper forms and guidance on how to file an ethics complaint correctly. Submitting complete, accurate information helps the review process move smoothly and ensures your concern is given full consideration.
Get Help and Learn More
The association staff is available to answer questions about the process and point you to the right resources. To learn more about the standards REALTORS uphold and how the system protects consumers, visit our For Consumers page or review the enforcement information provided by the National Association of REALTORS.