MLS Rules & FAQs

You can update your contact information in the GrowthZone Member Platform. Log in and navigate to your profile settings.

For a third-party vendor to set up your website/IDX feed, they navigate to the NTREIS vendor page. The setup fee and monthly charge apply to the vendor, not the agent. The design agency completes the vendor agreement and emails it to NTREIS at IDX@ntreis.net.

Email your listing agreement to our MLS Staff with the correct price and we will update it.

One business day.

Send an email with the MLS#, the correct agent ID & name, and closing paperwork to our MLS staff.

Email an amendment of listing to the MLS staff to reset the list date.

Most violations are automatically sent based on existing NTREIS rules. Listing Data Checker automatically checks against the parcel ID using county records. Some violations are issued after manual review. To contest or request a change you cannot make yourself (e.g., address), reply to the violation email.

Select "Yes" from the "Allow Internet Display" drop-down under the Remarks tab of your listing. Zillow is its own broker but your listing should be included in their IDX Feed. Note: Zillow requires a paid subscription for rental listings.

30 days. After 30 days, if not manually updated, it will automatically change to "Hold".

No. "Hold" does not count DOM either.

No, you would have to place it in Hold status instead.

Days on Market (DOM) tracks days associated with a specific MLS#. Cumulative Days on Market (CDOM) tracks days associated with the address. Leave the property off market for 31 days to reset CDOM. DOM resets every time you assign a new MLS#.

Reply to the violation and ask staff to update the address. Due to history purposes, address changes cannot be made after 5 days from the initial list date.

Yes! NTREIS works on any major OS (Windows or Mac). On Mac, use the Cmd key instead of Ctrl.

Not directly in Matrix MLS. However, REALTORS® Property Resource (RPR) is a nationwide property database with school ratings and comprehensive reports — available free to REALTORS®.

If searching their Agent ID in Roster returns 0 matches, they are not an MLS Participant. Enter 8 nines (99999999). The same rule applies if an owner is representing themselves.

The warning popup is just a confirmation before submission. It will not prevent you from submitting the listing.

Email the address/MLS#, issue, and screenshots (if possible) to report the discrepancy. It should be corrected within a week or so.

For ShowingTime: call 1-800-379-0057. For Broker Bay: call 1-800-547-0252 or email support@brokerbay.com. Always check with your office manager first to see if your office has accounts set up.

Submit via the Clear Cooperation form. All reports are anonymous.

WAOR does not provide broker or legal advice. Check with your mentor or broker, or call the Texas REALTORS® Legal Hotline at (512) 480-8200.